The below shipping times are true unless otherwise stated in the product description for backorders or pre-release sales:

• Orders placed will be processed for shipment within 1-3 business days
• Once processed and shipped, our standard shipping delivers in 3-5 business days in the contiguous United States

Expedited FedEx 2-day Shipping
• For orders placed with Express Shipping selected before 12pm Monday-Friday will be processed and shipped the same day
• Orders placed after 12pm will ship the following business day

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We love partnering with local shops!

To learn more, please email hannah@sackclothandashes.com .
To see which store(s) are in your community, use our Store Locator

If your tracking info says the package was delivered but you can’t find it, don't worry.

This happens occasionally and most of the time the package turns up.

We recommend you start by checking your porch, side door, driveway, behind trash cans, etc, to be sure your item wasn’t tucked out of sight by the carrier.

It wouldn’t hurt to check with your neighbors or the lobby of your building as well.

Please also reach out to the carrier service used for shipping your item, either FedEx or USPS (check your tracking number online to confirm carrier).

Your local carrier office will be able to speak directly with the carrier that delivers to your area and hopefully help you locate the package.

If you haven’t located your item within 3 days of confirmed delivery, please contact us.

We offer multiple shipping abilities at checkout, including an option that requires your package to be signed for upon delivery.

This service costs $15.00 and is offered to eliminate the chance of stolen packages.

The recipient must be present to sign for the package, ensuring your order won't be left on your doorstep.

If you did not select this service, unfortunately, Sackcloth & Ashes is not liable for your loss.

We recommend you reach out directly to the carrier that delivered your item.

They should be able to help you locate the item or file a claim for reimbursement.

We do accept returns/exchanges within 30 days of the purchase date.

In order to qualify for a refund or exchange your item must meet the following criteria.

It must be unused, unwashed, free of pet odor/dander, stains, holes, snags, etc.

We do a thorough inspection of all returned items and reserve the right to refuse any return or exchange if the product does not meet our standards.

If the returned product is confirmed to be in perfect condition we will process your refund or exchange.

We do not refund the amount paid for shipping.

We do not provide return shipping labels for returns or exchanges.

If you are exchanging the item we will cover the postage of getting the new item to your address once the return has been received.

If you have any questions or would like to return/exchange your product, please provide your name, order number, and the reason for your return or exchange through email to info@sackclothandashes.com

We consider it our responsibility to ensure that the items that we sell are leaving a positive impact on the lives and communities they come in contact with.

Our blankets are crafted from recycled fabrics, eco-friendly dyes, and produced in healthy environments, with wool that is always mulesing-free.

Our blankets are made from 75-100% recycled materials.

By partnering with weaving mills, we transform factory scraps and old textiles that would otherwise end up in landfills into blankets to give them new life.

Every blanket listed on our website is currently made from heritage mills in Prato, Italy.

We donate twin-size fleece blankets to high-turnover shelters and cotton or wool blend blankets to programs serving long-term guests.

We donate based on the shipping address's zip code, partnering with over 600 shelters and programs across the U.S.

International donation blankets are sent to the U.S. shelters most in need.

If a shelter has reached capacity for blanket donations, your blanket may be allocated to a neighboring shelter. Your blanket will be sent along our donation timeline. We await distribution until a pool of 20 blankets have accumulated and time our shipments based on the shelters request rather than the order date. We appreciate your understanding.

To see which shelter(s) are in your community, use our Shelter Locator. To find out the exact shelter you helped, please email info@sackclothandashes.com.

Machine Wash Cool

Delicate Cycle

Tumble Dry Warm

Do Not Bleach

Sackcloth & Ashes is often used to describe someone showing “mourning” and “repentance.”

For us, it symbolizes our mourning over the homeless population and repentance by contributing to people in need.

You can contact us through our contact page! We will be happy to assist you.